QUESTION #1 - Timeliness of returned phone calls.
96.9%

QUESTION #2 - Problems were handled effectively.
97.4%

QUESTION #3 - Kept in touch with you regularly.
97.0%

QUESTION #4 - Was knowledgeable and well informed.
97.5%

QUESTION #5 - Understood and gave attention to your specific needs.
98.0%

QUESTION #6 - Understood and used technology effectively
97.6%

QUESTION #7 - Your overall impression of their real estate service
97.0%

QUESTION #8 - Group One staff was courteous and helpful
96.5%

OVERALL 97.2%
*1445 surveys completed since January 2004